Refund & Cancellation Policy

Refund & Cancellation Policy

Last Updated: 4/23/26
Overview
BioPhoenix is committed to transparency about what we charge for, how cancellations work,
and how refunds are handled. This policy explains each of these in plain language. It applies to
all programs, products, and services purchased through biophoenixhealth.com.
What You Are Paying For
When you purchase a BioPhoenix program, you are paying for:

• Platform access: the BioPhoenix platform, patient portal, secure communications,
  ongoing care coordination, and education.
• Clinical intake routing: connection to a licensed medical provider and coordination of
  your clinical intake.
• Program fulfillment: where applicable, coordination of prescription fulfillment and delivery
  through licensed compounding pharmacy partners.
  A separate clinical consultation fee may be billed by the treating provider or the provider’s
  clinical entity, independent of BioPhoenix. This fee, when applicable, is disclosed during intake
  and is non-refundable once the clinical consultation has been rendered.
  Cancellation
  Cancel anytime. There is no long-term lock-in contract. You may cancel any recurring
  BioPhoenix program by contacting support@aadilk.com, through your patient
  account, or by calling (609) 908-4882 during business hours.

Cancellations received at least three (3) business days before your next scheduled billing date
will stop the next charge. Cancellations received after that point will take effect in the following
billing cycle.
Refund Scenarios
Refunds are issued under the following circumstances:
A) Provider Denial
If the treating medical provider determines that you are not a candidate for the requested
program after reviewing your clinical intake, your BioPhoenix program fee will be refunded in
full. Refunds for provider denials are typically issued within five to seven (5–7) business days to
your original payment method. Any separate clinical consultation fee charged by the treating
provider is not refundable once the consultation has been rendered.
B) Medication Not Yet Shipped
If you cancel your program before your medication has been prepared by the pharmacy, your
program fee for the current billing cycle will be refunded in full, less any non-refundable clinical
consultation fee already rendered.
C) Medication Already Shipped
Once medication has been prepared and shipped from the pharmacy, it cannot be returned or
refunded for safety, sterility, and regulatory reasons. This is standard practice across
prescription fulfillment and is required by federal and state pharmacy regulations. Your program
membership can still be cancelled to prevent future charges.
D) Billing Errors
If you believe you have been charged in error — for example, a duplicate charge, a charge after
cancellation, or an incorrect amount — contact us within thirty (30) days of the charge. We will
investigate and correct any confirmed error promptly.
E) Defective or Damaged Product
If a shipped product arrives damaged, visibly defective, or otherwise unsuitable for use, contact
support@aadilk.com within forty-eight (48) hours of delivery. Photographs of the
packaging and product are helpful. Approved cases will result in replacement at no additional
cost.
What Is Not Refundable

• Clinical consultation fees once the consultation has been completed.
• Medication that has already been prepared and shipped.
• Fees for services already rendered (e.g., past billing cycles where care was delivered
  and medication was shipped).
• Any third-party charges, including from pharmacies, labs, or providers billing
  independently.
  How to Request a Refund

Send a refund request to support@aadilk.com including your full name, order ID or
account email, the reason for the request, and any supporting information. We will respond
within two (2) business days and issue qualifying refunds within five to seven (5–7) business
days.
Chargebacks
If you dispute a charge with your bank or credit card company before contacting BioPhoenix,
your account may be suspended pending resolution. We encourage you to contact us first — we
resolve the vast majority of billing concerns directly and promptly.
Questions
Questions about this policy may be directed to support@aadilk.com.